RS Investments (NE) Ltd trading as “Gripps Farm”

1. Refunds and Cancellations
   
   2013. Tickets are for admission on a specified date and are therefore exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not offer refunds where you change your mind or are unable to attend, except as set out in paragraphs (b) to (d) below, where we cancel, or where you have a legal right to a refund. This does not affect your statutory rights.
   2014. Tickets are only transferrable to an alternative date or time if you contact Gripps Farm directly at support@grippsfarm.co.uk
   2015. Tickets and order changes are subject to times and availability. We cannot guarantee that we can change the date of your visit, but we will make reasonable efforts to do so.
   2016. Refunds may be issued at the discretion of Gripps farm and will be subject to an admin fee of £2 per person and will apply for all booking changes or credit note issuance.
2. Online Tickets Terms & Conditions of Use
   1. Tickets purchased online may not be used in conjunction with any other special offers, promotions or vouchers.
   2. Online Tickets cannot be used for group bookings.
   3. Entry is only permissible when the Online Ticket is presented at Gripps Farm, either printed or shown on a phone screen.
   4. All persons covered by an Online Ticket must enter the attraction at the same time or have a copy of the Online Ticket when entering the exhibited areas.
   5. Tickets purchased as Online tickets are valid for the pre-booked date only. They must not be used on any date other than that for which they were purchased. “Gripps Farm” reserves the right to refuse entry.
   6. If the Online Ticket is scanned and shows that it has already been redeemed, entry will be refused.
   7. No online Ticket may be resold.
   8. Children under 16 must be accompanied by an adult. No refunds are available for unused tickets.
   9. Any queries should be put in writing to the Management Team, “Gripps Farm”, Brotton, Saltburn-by-the-Sea, Cleveland, TS122QU or emailed to info@grippsfarm.co.uk
3. Event Terms & conditions
   1. “Gripps Farm” reserves the right, without prior notice, to change the programme of special events. The farm may close or restrict access to the site due to unforeseen circumstances such as Covid-19 restrictions, technical issues, inclement weather, or to ensure visitor safety. If we cancel your booked visit or event, or the site is closed for the whole of your booked date, you may choose either to transfer your booking to an alternative date or to receive a full refund of the ticket price, and no admin fee will apply. Where only part of the site or a particular attraction is unavailable, tickets remain valid and no refund will be due.
4. Refusal of Entry and Removal from Site
   1. We may refuse entry to, or require any visitor to leave, the site where that visitor breaches these terms, behaves in any way described in the section above, is under the influence of alcohol or drugs, or poses a risk to the safety of any person or animal. No refund will be given where entry is refused or a visitor is removed on any of these grounds.
5. Severance
   1. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions shall remain in force.
6. Contact for Concerns
   1. Our team members are responsible for enforcing Gripps Farm’s rules, terms and conditions. Should you have any concerns, queries, or feedback, please contact us at support@grippsfarm.co.uk.
7. Complaints
   1. If you are unhappy with any aspect of your visit, please tell a member of our team while you are on site so that we have the opportunity to put things right. If we cannot resolve the matter at the time, please write to the Management Team at the address given above or email support@grippsfarm.co.uk. We aim to acknowledge complaints within five working days and to respond in full within 28 days.
8. Data Protection
   
   2018. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of what we collect, why we collect it, how long we keep it and your rights are set out in our privacy policy, available at www.grippsfarm.co.uk.
9. Changes to These Terms
   1. We may amend these terms from time to time. The version in force at the time you place your order will apply to your booking. The current version is always available on our website.
10. Governing Law and Jurisdiction
    1. These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of that country.