RS Investments (NE) Ltd trading as “Gripps Farm”

1. Terms of Sale
   1. When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between RS Investments (NE) Ltd trading as Gripps Farm (“we”, “us”, “our”) and yourself (“you”). No contract exists between yourself and RS Investments (NE) Ltd for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
2. Prices
   1. The description and price of the tickets will be shown on the Gripps farm website (grippsfarm.co.uk) at the time you place your order. Prices are in GBP and are inclusive of any applicable taxes.
   2. Prices displayed on the website may change at any time before you place your order. Once we have accepted your order, the price of your tickets is fixed and no surcharges will be added.
   3. We accept most major credit and debit cards as payments are processed through our payment gateway (Dojo Payments).
3. Online security
   1. To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet. Please also read our privacy policy and Cookies Policy for further information on the protection of your data supplied to us while using or transacting via our website.
4. Refunds and Cancellations
   
   2013. Tickets are for admission on a specified date and are therefore exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not offer refunds where you change your mind or are unable to attend, except as set out in paragraphs (b) to (d) below, where we cancel, or where you have a legal right to a refund. This does not affect your statutory rights.
   2014. Tickets are only transferrable to an alternative date or time if you contact Gripps Farm directly at support@grippsfarm.co.uk
   2015. Tickets and order changes are subject to times and availability. We cannot guarantee that we can change the date of your visit, but we will make reasonable efforts to do so.
   2016. Refunds may be issued at the discretion of Gripps farm and will be subject to an admin fee of £2 per person and will apply for all booking changes or credit note issuance.
5. Online Tickets Terms & Conditions of Use
   1. Tickets purchased online may not be used in conjunction with any other special offers, promotions or vouchers.
   2. Online Tickets cannot be used for group bookings.
   3. Entry is only permissible when the Online Ticket is presented at Gripps Farm, either printed or shown on a phone screen.
   4. All persons covered by an Online Ticket must enter the attraction at the same time or have a copy of the Online Ticket when entering the exhibited areas.
   5. Tickets purchased as Online tickets are valid for the pre-booked date only. They must not be used on any date other than that for which they were purchased. “Gripps Farm” reserves the right to refuse entry.
   6. If the Online Ticket is scanned and shows that it has already been redeemed, entry will be refused.
   7. No online Ticket may be resold.
   8. Children under 16 must be accompanied by an adult. No refunds are available for unused tickets.
   9. Any queries should be put in writing to the Management Team, “Gripps Farm”, Brotton, Saltburn-by-the-Sea, Cleveland, TS122QU or emailed to info@grippsfarm.co.uk
6. Event Terms & conditions
   1. “Gripps Farm” reserves the right, without prior notice, to change the programme of special events. The farm may close or restrict access to the site due to unforeseen circumstances such as Covid-19 restrictions, technical issues, inclement weather, or to ensure visitor safety. If we cancel your booked visit or event, or the site is closed for the whole of your booked date, you may choose either to transfer your booking to an alternative date or to receive a full refund of the ticket price, and no admin fee will apply. Where only part of the site or a particular attraction is unavailable, tickets remain valid and no refund will be due.
7. Carer Tickets
   1. We offer a free carer ticket for one carer accompanying a visitor who requires support to access and enjoy the site. Evidence of the need for care must be shown on arrival. We accept a professional carer ID badge, a Carer’s Allowance, Personal Independence Payment or Disability Living Allowance award letter, a CEA Card, or an Access Card. Carer tickets are available for general admission only and are not valid for ticketed special events.
8. Picnics & Bringing your own food
   1. Other than as set out below, visitors may not bring their own food or drink onto the site for consumption here. A range of food and drink is available in our café and shop.
   2. Baby food and milk, and food or drink required to manage a medical condition, allergy or religious observance, are always permitted.
   3. No picnics are allowed on the site at this current time but will be reviewed on the opening of the Adventure Park.
9. Appropriate Adult Supervision
   1. Children under 16 must be supervised at all times by an appropriate adult in and around all areas of the farm park. “Gripps Farm” does not accept responsibility for the supervision of children. Under-16s are not permitted entry without an accompanying adult supervisor.
10. Animal Contact, Handwashing and Biosecurity
    1. Our animals are living creatures and may behave unpredictably. Please follow all posted signage and the instructions of our team at all times when in the petting barn or any animal area.
    2. Wash your hands thoroughly with soap and water at the handwashing stations provided immediately after touching any animal, animal housing or fencing, and always before eating, drinking or smoking. Hand gel is not a substitute for soap and water.
    3. Please do not feed the animals except with food purchased from us, and do not enter any enclosure unless invited to do so by a member of our team.
    4. Children must be supervised at all times in animal areas. Visitors who are pregnant, immunosuppressed or otherwise medically vulnerable should take particular care and may wish to seek medical advice before visiting.
11. Dogs and Assistance Dogs
    1. With the exception of assistance dogs, dogs and other pets are not permitted on site. Assistance dogs are welcome throughout the site except in animal contact areas, where our team will make alternative arrangements on request.
12. Attraction Variability
    1. Attractions and activities may vary depending on seasonal events, weather conditions, nature & ground conditions. If there is a specific attraction you wish to see or experience, we recommend checking with us before your visit to avoid disappointment.
13. Personal Belongings, Lost Property and Car Parking
    1. Personal belongings are brought onto the site at your own risk. Please report lost property to a member of our team; we will hold unclaimed items for 28 days.
    2. Vehicles and their contents are left in our car park at the owner’s risk. We do not accept liability for loss of or damage to any vehicle or its contents except where caused by our negligence.
14. Photography, Filming and CCTV
    1. CCTV operates across the site for the safety and security of visitors, team members and animals. Footage is processed in accordance with our privacy policy.
    2. We may take photographs or film on site for promotional purposes. If you would prefer that you or anyone in your party is not included, please speak to a member of our team on arrival or contact us afterwards and we will not use the images.
    3. Visitors may take photographs and film for personal use only. Commercial photography or filming requires our prior written consent.
15. Respect for Staff & Visitors
    1. “Gripps Farm” teams members have the right to be treated with dignity and respect at all times. Aggressive, abusive, violent, rude or harassing behaviour — whether verbal or physical — towards team members or other visitors will not be tolerated under any circumstances. Visitors engaging in such behaviours will be asked to leave the premises immediately.
16. Refusal of Entry and Removal from Site
    1. We may refuse entry to, or require any visitor to leave, the site where that visitor breaches these terms, behaves in any way described in the section above, is under the influence of alcohol or drugs, or poses a risk to the safety of any person or animal. No refund will be given where entry is refused or a visitor is removed on any of these grounds.
    2. Where a ticket has been resold in breach of these terms, or is presented by a person other than the purchaser without our agreement, we may refuse entry and cancel the ticket without refund.
17. Limitation of Liability
    1. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected by these terms.
    2. Subject to the paragraph above, RS Investments (NE) Ltd’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
    3. RS Investments (NE) Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control, including without limitation Internet and communication outages, fire, flood, war, or acts of God.
18. Severance
    1. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions shall remain in force.
19. Contact for Concerns
    1. Our team members are responsible for enforcing Gripps Farm’s rules, terms and conditions. Should you have any concerns, queries, or feedback, please contact us at support@grippsfarm.co.uk.
20. Complaints
    1. If you are unhappy with any aspect of your visit, please tell a member of our team while you are on site so that we have the opportunity to put things right. If we cannot resolve the matter at the time, please write to the Management Team at the address given above or email support@grippsfarm.co.uk. We aim to acknowledge complaints within five working days and to respond in full within 28 days.
21. Data Protection
    
    2018. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of what we collect, why we collect it, how long we keep it and your rights are set out in our privacy policy, available at www.grippsfarm.co.uk.
22. Changes to These Terms
    1. We may amend these terms from time to time. The version in force at the time you place your order will apply to your booking. The current version is always available on our website.
23. Governing Law and Jurisdiction
    1. These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of that country.